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This Privacy Policy governs the manner in which NutiDrinks.co.uk, a division of Mirage Distribution Limited collects, uses, maintains and discloses information collected from users of the NutriDrinks.co.uk website. This privacy policy applies to NutriDrinks.co.uk and relates to all offered products and services carried out by Mirage Distribution Limited via www.nutridrinks.co.uk. All your data collected via www.nutridrinks.co.uk (via website, email and/or telephone) will be held by Mirage Distribution Limited.

This website (www.nutridrinks.co.uk) is operated by Mirage Distribution Limited, registered at; 12 Snaresbrook Drive, Stanmore, HA7 4QW under Company House Reg No. 07080694.

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. We are committed to the privacy of all our users.

Our Privacy Policy tells you about the type of information we collect and process, what we do with it, what we do to keep your information secure, your rights and how to contact us.

The only personal information we will ever hold is what you have voluntarily given to us.

You can visit our website without telling us who you are or providing us with any personal information.  However, we do collect and process information from you when you:

• Contact us (via the website directly or by emailing us or when you telephone us) for information about products and services provided by NutriDrinks.co.uk

• When you place an order with NutriDrinks.co.uk

• When you work with or provide a service to NutriDrinks.co.uk

• Visit our website nutridrinks.co.uk, which is collected via “cookies” (see; IP Addresses and Cookies section)

• Your IP address will be collected from the website (see; IP Addresses and Cookies section)

Type of Personal Information Collected & Uses

NutriDrinks.co.uk will not collect and store any personal information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

• Your name;

• Your mobile & landline telephone number;

• Your billing address;

• Your delivery address; and

• Your email address;

We will use your personal information, as provided by you:

• To improve customer service

Information you provide helps us respond to your customer service requests and support your needs more efficiently.

• To personalise user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on NutriDrinks.co.uk

• To improve our Site

We may use feedback you provide to improve our products and services.

• To process Orders & Payments

We may use the information you provide about yourself when placing an order only to provide services relating to that order. We do not share this information with outside parties except to the extent necessary to provide the service (for example, we will share your email address and/or mobile telephone number with our courier of choice so they can inform you/update you of the status of your delivery. we share the details like your email address and name with Trustpilot to get the feedback regarding our service and overall experience). The personal information collected will only ever be used to process your order (including payment processing), send you the information you have requested or to inform you about your current order and to provide information that may be useful to you.

Opting In and Out of Marketing

If you register online for any of our products or services, you may opt-in to receive marketing communications and set your communication preferences; you may withdraw that opt-in and/or change your communication preferences at any time by contacting us via email or telephone (Please see; How to contact us) or by using the facilities embedded within the emails we send to you.

To clarify:

• We will never auto-enrol you in to any marketing publications.

• We will never contact you unless we have a specific reason to do so pertaining to your current order or unless we have legal reason to do so.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for administration and for internal business purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a Cookie file (please see below for more information). Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. We use cookies for two reasons: to help us track usage patterns in order to improve and manage the website; and to record your preferences in order to personalise your visit. On revisiting this website our computer server will recognise the cookie, giving us information about your last visit.

Cookies:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit: www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Sharing your information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third-party service providers to help us operate our business or an element of or administer activities on our behalf, such as sending out newsletters, surveys or carrying out deliveries, gathering the shopping experience/feedback. We may share your information with these third parties for those limited purposes provided that you have given us your permission to do so.


Trustpilot

NutriDrinks may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products. We use an external company, Trustpilot, to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

https://legal.trustpilot.com/end-user-privacy-terms

Your Rights

In addition to the company's own security safeguards, your personal data is protected in the UK by the Data Protection Act 1998, which Mirage Distribution Limited fully complies with. This covers the storage and disclosure of any information you have provided and the prevention of unauthorised access to such information. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive.

The information we hold should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and can correct any inaccuracies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

NutriDrinks.co.uk / C/O Mirage Distribution Limited, Unit 18, Wadsworth Business Centre, 21 Wadsworth Road, Perivale, UB6 7LQ, UK.

Or via email: [email protected]

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to opt out of any marketing communications that we may send you.

Security

NutriDrinks.co.uk treats all the data held with the utmost care and security. Any details you give will remain completely confidential except to the extent that they are required to be disclosed by law, regulation or any governmental or competent regulatory authority.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between NutriDrinks.co.uk and it’s user happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Your acceptance of these terms

By using www.nutridrinks.co.uk and accepting these terms when you first sign in, you signify your acceptance of this policy. If you do not agree to this policy, please do not use www.nutridrinks.co.uk. Your continued use of www.nutridrinks.co.uk following the posting of changes to this policy will be deemed your acceptance of those changes.

Policy Changes

Any changes to this policy will be posted here.

How to contact us: Feedback, Complaints & General Enquiries

Please contact us if you have any questions about our Privacy Policy or information we hold via [email protected] or by writing to:

Mirage Distribution Limited/NutriDrinos.co.uk, Unit 18, Wadsworth Business Centre, 21 Wadsworth Road, Perivale, UB6 7LQ, UK.

This policy was last updated on 25th May 2018.

Definitions

Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

Goods means the articles that the Buyer agrees to buy from the Seller.

Seller means Mirage Distribution Limited, Unit 18 Wadsworth Business Centre, 21 Wadsworth Road, Perivale, UB6 7LQ that owns and operates NutriDrinks.co.uk

Website means www.nutridrinks.co.uk

Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

Conditions

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

Age of consent

Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Price and payment

The price of the Goods shall be that which is stipulated on the Website. The price is inclusive or exclusive of VAT. The price includes delivery charges.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel

Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

Rights of seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Warranty

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller, except where the Buyer is dealing as a Consumer.

All other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

Cancellation and return

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. The refund should be made by the Seller to the Buyer within 14 days of receiving the goods back. 

Should you wish to cancel your contract, you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller via e-mail within 14 working days of receipt of the Goods. All refunds can only be made once the original products have been returned to NutriDrinks.co.uk - it is not possible for refunds to be made until the goods are in our posession. The responsbility of returning the goods due to contract cancellation is with the Buyer. You have the right to return only unused products in their original packaging and outer size. All returned products must be as per the the item name and size as per the original contract. Any open packs will not be refunded. 

Goods which have been purchased under a special offer are NON-REFUNDABLE. 
Goods which have been purchased in a pack and part of the pack has been used/not returned are NON-REFUNDABLE. 

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

All refunds will be made back to the original payment card wihin 14 days of receiving the return. Delivery charges are not returned if the buyer has cancelled the contract. 

If your products are returned or refused upon delivery you will not receive a refund for your postage (outgoing or incoming).

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes to terms and conditions

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Ordering

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller's address at Unit 18 Wadsworth Business Centre, 21 Wadsworth Road, Perivale, UB6 7LQ or via email: [email protected]