This Privacy Policy governs the manner in which NutiDrinks.co.uk, a division of Mirage Distribution Limited collects, uses, maintains and discloses information collected from users of the NutriDrinks.co.uk website. This privacy policy applies to NutriDrinks.co.uk and relates to all offered products and services carried out by Mirage Distribution Limited via www.nutridrinks.co.uk. All your data collected via www.nutridrinks.co.uk (via website, email and/or telephone) will be held by Mirage Distribution Limited.
This website (www.nutridrinks.co.uk) is operated by Mirage Distribution Limited, registered at; Unit 6 Albion Industrial Estate, Oldbury Road, West Bromwich, B70 9BP, U.K under Company House Reg No. 07080694.
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. We are committed to the privacy of all our users.
Our Privacy Policy tells you about the type of information we collect and process, what we do with it, what we do to keep your information secure, your rights and how to contact us.
The only personal information we will ever hold is what you have voluntarily given to us.
You can visit our website without telling us who you are or providing us with any personal information. However, we do collect and process information from you when you:
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Contact us (via the website directly or by emailing us or when you telephone us) for information about products and services provided by NutriDrinks.co.uk
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When you place an order with NutriDrinks.co.uk
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When you work with or provide a service to NutriDrinks.co.uk
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Visit our website nutridrinks.co.uk, which is collected via “cookies” (see; IP Addresses and Cookies section)
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Your IP address will be collected from the website (see; IP Addresses and Cookies section)
Type of Personal Information Collected & Uses
NutriDrinks.co.uk will not collect and store any personal information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
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Your name;
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Your mobile & landline telephone number;
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Your billing address;
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Your delivery address; and
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Your email address;
We will use your personal information, as provided by you:
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To improve customer service
Information you provide helps us respond to your customer service requests and support your needs more efficiently.
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To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on NutriDrinks.co.uk
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To improve our Site
We may use feedback you provide to improve our products and services.
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To process Orders & Payments
We may use the information you provide about yourself when placing an order only to provide services relating to that order. We do not share this information with outside parties except to the extent necessary to provide the service (for example, we will share your email address and/or mobile telephone number with our courier of choice so they can inform you/update you of the status of your delivery. we share the details like your email address and name with Trustpilot to get the feedback regarding our service and overall experience). The personal information collected will only ever be used to process your order (including payment processing), send you the information you have requested or to inform you about your current order and to provide information that may be useful to you.
Opting In and Out of Marketing
If you register online for any of our products or services, you may opt-in to receive marketing communications and set your communication preferences; you may withdraw that opt-in and/or change your communication preferences at any time by contacting us via email or telephone (Please see; How to contact us) or by using the facilities embedded within the emails we send to you.
To clarify:
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We will never auto-enrol you in to any marketing publications.
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We will never contact you unless we have a specific reason to do so pertaining to your current order or unless we have legal reason to do so.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for administration and for internal business purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a Cookie file (please see below for more information). Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. We use cookies for two reasons: to help us track usage patterns in order to improve and manage the website; and to record your preferences in order to personalise your visit. On revisiting this website our computer server will recognise the cookie, giving us information about your last visit.
Cookies:
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit: www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
Sharing your information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third-party service providers to help us operate our business or an element of or administer activities on our behalf, such as sending out newsletters, surveys or carrying out deliveries, gathering the shopping experience/feedback. We may share your information with these third parties for those limited purposes provided that you have given us your permission to do so.
Trustpilot
NutriDrinks may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products. We use an external company, Trustpilot, to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
https://legal.trustpilot.com/end-user-privacy-terms
Your Rights
In addition to the company's own security safeguards, your personal data is protected in the UK by the Data Protection Act 1998, which Mirage Distribution Limited fully complies with. This covers the storage and disclosure of any information you have provided and the prevention of unauthorised access to such information. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive.
The information we hold should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and can correct any inaccuracies.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
NutriDrinks.co.uk / C/O Mirage Distribution Limited, Unit 6 Albion Industrial Estate, Oldbury Road, West Bromwich, B70 9BP, UK.
Or via email: [email protected]
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to opt out of any marketing communications that we may send you.
Security
NutriDrinks.co.uk treats all the data held with the utmost care and security. Any details you give will remain completely confidential except to the extent that they are required to be disclosed by law, regulation or any governmental or competent regulatory authority.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between NutriDrinks.co.uk and it’s user happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using www.nutridrinks.co.uk and accepting these terms when you first sign in, you signify your acceptance of this policy. If you do not agree to this policy, please do not use www.nutridrinks.co.uk. Your continued use of www.nutridrinks.co.uk following the posting of changes to this policy will be deemed your acceptance of those changes.
Policy Changes
Any changes to this policy will be posted here.
How to contact us: Feedback, Complaints & General Enquiries
Please contact us if you have any questions about our Privacy Policy or information we hold via [email protected] or by writing to:
Mirage Distribution Limited/NutriDrinos.co.uk, Unit 6 Albion Industrial Estate, Oldbury Road, West Bromwich, B70 9BP, UK.
This policy was last updated on 11th October 2021.