Returns Policy

*Under which circumstances can I return my order (at no cost to me)?

At, we take consumer rights extremely seriously. As a consumer, you can claim for a full order refund and have your order collected by us at no extra charge to you if:

  • The contents are faulty and render them being unusable as the product quality has been deemed effected.
  • The contents are not as described at the point of purchase.
  • The product does not do as described at the point of purchase.
  • The product is under an official safety recall. (led by the manufacturer or a government department)
  • The product(s) you received are not the ones you ordered.

We assess each refund request based on the above criteria. If your return request meets one of these criteria then we will collect your order from you and refund it in full as soon as it arrives back to us. If your return does not meet one of these criteria, then you should follow the below return steps.

Can I return my order as I no longer require it?

As you have purchased from (an online retailer) you can return your order to us at your cost for a full product refund if you decide you no longer require the products ordered. You must inform within 14 days of receiving your order. We must receive your returned order within 14 days of you notifying us of the return and we will endeavour to refund you for the product(s) returned within 14 days of receiving them.

  • step1
    Step 1

    Check that your order can be returned by calculating 14 days after the order delivery date.

  • step2
    Step 2

    Check that the products you intend to return are unopened/unused and are in the original condition that they were sold to you in. We would not be able to accept products back in any other condition.

Note: If you receive your product in a damaged condition at the point of delivery, we would require you to send us an image of the delivery parcel and product damage within 48 hours of the order being delivered to you. Please send these images to [email protected] with your ORDER ID.

  • step3
    Step 3

    Inform via email ([email protected]) of your intention to return your order (please include your ORDER ID).

  • step4
    Step 4

    Once you receive confirmation from that your order can be returned, please return it to:
    Unit 6, Albion Industrial Estate
    Oldbury Road, West Bromwich
    B70 9BP, U.K.

Note: We would encourage you to send this via a tracked & signed postal service and safely package the products to ensure there is no courier damage during transit.

  • step5
    Step 5

    We will check that the returned items received are the ones despatched to you (batch/exp/product condition) and then issue a refund back to your payment card for the product value. We will email you to confirm refund.